Privacy Policy

1 Information We Collect

2 How We Use Your Information

• To create and verify your account, including OTP verification by SMS and email.
• To verify the identity and business documents of providers and shops.
• To match customers with suitable, verified providers nearby.
• To manage bookings, payments, commissions, and payouts.
• To secure job milestones with one-time codes.
• To send notifications about bookings, quotes, payments, and account updates by push, SMS, and email.
• To moderate reviews, resolve disputes, and enforce our policies.
• To detect fraud and keep the platform safe.
• To improve our services and, where you allow, send promotions.

3 How We Share Your Information

We do not sell your personal information. We share it only as needed:

• Between users: providers see a customer's name, job details, and location for accepted jobs. Customers see a provider's name, ratings, and completed job count. Contact details may be masked or limited to in-app chat based on your contact preference.
• Organizations and Handymen: Organizations can see jobs and earnings, while Handymen see only the information needed to do assigned jobs.
• Shops: when materials are ordered, relevant job and delivery details are shared with the chosen shop.
• Service partners: SMS, email, push notification, payment, and mapping providers who help us run the app.
• Legal and safety: where required by law, or to protect the rights and safety of users and TouchUp.

4 Reviews and Public Information

Ratings and reviews are moderated by our team before appearing on profiles. A provider's name, photo, rating, and listing details are visible to customers once approved.

5 Data Security

We protect your data with encryption in transit and at rest, short-lived access tokens, role-based access controls, hashed passwords, rate limiting, two-factor authentication for providers and administrators, and audit logging of key events. No system is completely secure, so please keep your password and OTPs private.

6 Data Retention

We keep your information for as long as your account is active and as needed to provide our services. Identity and verification documents may be retained for regulatory, audit, and dispute purposes. Transaction records are kept as required by law.

7 Your Rights and Choices

• View and update your profile details at any time in the app.
• Manage notification preferences (security messages such as OTPs are always sent).
• View and revoke active sessions from your profile.
• Turn off location access in your device settings, though some features may not work.
• Request access to, correction of, or deletion of your personal data by contacting us. Some information may be retained where required by law or for dispute purposes.

8 Children's Privacy

TouchUp is not intended for users under 18. We do not knowingly collect personal information from children.

9 Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes through the app or by email, and the "Last updated" date above will change.