Terms of Service

1 About TouchUp

TouchUp is a digital marketplace that connects customers with verified service providers (Single Vendors and Organizations) and shops or suppliers. TouchUp provides the platform only. Services are performed by independent providers, and TouchUp is not the employer, agent, or contractor of any provider.

2 Eligibility and Accounts

• You must be at least 18 years old and able to enter a binding contract.
• You must provide accurate, complete, and current information, and keep it up to date.
• Accounts are verified by mobile OTP. Service providers and shops must also pass identity or business verification and be approved by our team before being listed.
• Handyman accounts cannot be self-registered. They are created and managed by the employing Organization.
• You are responsible for all activity on your account. Keep your password and one-time codes private, and tell us immediately if you suspect unauthorized access.

3 User Roles

4 Bookings, Quotes, and Job Process

• Customers may book a listed service or post a request and receive quotes. Accepting a quote creates a booking.
• A job may start only after the customer shares the Start Code, and is completed only when the customer confirms with the Completion Code. Do not share these codes with anyone other than the provider on site.
• Where the price cannot be estimated upfront, a base or visit fee may be charged first, with the final price calculated after completion.
• If extra materials are needed during a job, the updated cost is shown to the customer for approval.

5 Fees, Payments, and Commission

• All amounts are in Sri Lankan Rupees (LKR).
• Customers may pay by card, mobile wallet, bank transfer, or cash on completion. A deposit (20% by default) may be required at booking.
• Card and wallet payments are held by TouchUp until job completion is confirmed, then released to the provider after commission.
• Providers pay a one-time registration fee (LKR 5,000 for Single Vendors, LKR 10,000 for Organizations) and shops pay LKR 5,000. TouchUp charges a platform commission on completed jobs (currently 8% for card payments and 10% for cash payments). Fees and rates may be updated from time to time.
• Providers must confirm cash receipts in the app. Commission on cash jobs is deducted from the provider's next payout, and a provider's wallet may go negative up to the credit limit (currently LKR 7,000), after which new jobs are blocked until the balance is settled.
• All payments are subject to our Return & Refund Policy.

6 Cancellations and Disputes

Cancellations are handled according to our Return & Refund Policy. If a problem arises with a job, contact our support team before confirming completion. We may review the matter and help the parties reach a resolution. Our decision on disputes is made in good faith based on the information available.

7 Reviews and Ratings

After a paid job, customers and providers may rate each other within 48 hours. Reviews must be honest, relevant, and free of abusive, defamatory, or unlawful content. Reviews are moderated before they are published, and we may remove content that breaks these Terms. Providers whose ratings fall below our quality standards may be flagged or suspended.

8 Acceptable Use

You agree not to:

• Provide false information or impersonate another person.
• Share, sell, or misuse OTPs or login credentials.
• Start, complete, or claim payment for a job without proper verification.
• Arrange payment or bookings outside the platform to avoid fees.
• Harass, threaten, or discriminate against other users.
• Upload unlawful, harmful, or misleading content or photos.
• Attempt to hack, disrupt, reverse engineer, or abuse the app or its payment systems.

9 Suspension and Termination

We may suspend, restrict, or permanently ban any account that breaches these Terms, fails verification, commits fraud, or harms other users or the platform. You may stop using TouchUp at any time. Termination does not affect rights or obligations that arose before it, and fees already paid remain subject to our Return & Refund Policy.

10 Intellectual Property

The TouchUp name, logo, app, and content belong to Ceylon Services (Private) Limited or its licensors. You may not copy or reuse them without permission. By uploading content such as photos, logos, or reviews, you grant us a non-exclusive licence to display and use it for operating and promoting the platform.

11 Disclaimers

TouchUp is provided "as is" and "as available." While we verify providers and shops, we do not guarantee the quality, safety, or legality of any service or product, or that the app will always be uninterrupted or error-free. Users are responsible for their own decisions when hiring or working with others.

12 Limitation of Liability

To the fullest extent permitted by law, TouchUp is not liable for indirect, incidental, or consequential losses, or for the acts or omissions of providers, handymen, shops, or customers. Our total liability for any claim is limited to the fees we received from you for the transaction in question.

13 Privacy

Your use of TouchUp is also governed by our Privacy Policy, which explains how we collect and use your personal information.

14 Changes to These Terms

We may update these Terms from time to time. We will notify you of significant changes through the app or by email. Continued use after changes take effect means you accept the updated Terms.

15 Governing Law

These Terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any disputes.